The ACFamily Network is not owned, operated or funded by Air Canada or any other entity. We have very close associations with Air Canada Pionairs, Canadian Aviation Historical Society (CAHS), AIr Canada Recreation Association (ACRA), Quarter Century in Aviation Club and Project Northstar (among others). We also produce the ACFN NetLetter (or The NetLetter as it's better know as) twice a month with TCA, Air Canada and other Canadian Aviation memorabilia.
Limited Support is provided for Air Canada Employees and Retirees, with Air Canada retirees being our main focus. Our goal in regard to support is to assist you in finding either publicly available information or assist you to find restricted information. In doing so, we are not bypassing any privacy rules put forth by other entities (including the ACaeronet or Employee Travel site), but guiding you in the proper direction on how to find and access information contained there. Also, since the information on many sites is constantly changing, it would be impossible to keep this site up-to-date even if we were allowed to provide private information (information behind a password protected area).
We have found that, in most cases, the support we provide here is sufficient to help you resolve any questions or problems you may be encountering in regard to Air Canada Policies and Procedures, Pass Travel or other interline/airline related questions that may arise. We cannot reset any passwords for you on any site but this one. So for password requests for the Aeronet or Employee travel site, we can guide you as to where and how to do this but cannot reset anything for you or on your behalf.
We are still in the process of rebuilding this site from scratch and in the future will be canvassing for volunteers to help provide support for our members as well.
The ACFN Team