You can login to the ACaeronet at: https://acaeronet.aircanada.ca
We are aware that many retirees rarely access the "Aeronet" (or never have) or don't remember their login. It's important that you have access to this website as it's your gateway to everything that is "Air Canada" and contains an abundance of information for you. If you need to contact Air Canada in any way, it's your first step in order to do so.
The "Aeronet" is updated frequently and can provide access to the following (and more):
ACaeronet Password Reset
Note: On the login page there is a tiny link to reset your password which is difficult to notice and is usually missed by most retirees. (see images below)
Clicking on the link (Forgot or change password) will take you to a "POP UP" that will provide information on how to reset your password (see below).
ACaeronet Retiree Login Help
To login use your user name (e.g. ac123456) and your password. After logging in you will be redirected to HR Connex and have access to numerous features The Daily and Horizons, the Employee Travel Site and HR Connex all in one place. Note that you do not need to reset your password. If you have password issues, call the IBM Help Desk:
From any location in the Montreal area, call (514) 422-HELP (4357)
Rest of North America - From other locations in Canada and North America (including the United States) call toll-free 1-866-274-5444
From the following Caribbean countries: Antigua, Barbados, Bermuda, Dominican Republic, Jamaica call toll-free 1-888-541-4790
If you cannot access the toll-free number, call Air Canada directly at: (514) 422-HELP (4357)
** Note: Charges apply and country code; local provider dialing specifics are applicable.
- If you KNOW your employee number and have previously logged into the Aeronet then there is an easier way to regain access immediately without calling anyone, etc. If this is the case, then click on "Forgot or Change Password" and you will be taken to a page where you can have a new password sent to your email address if you have one on file with Air Canada.